Logo Principal Zahara Playa
Idioma es Idioma en

FAQ'S

FAQ's header

How to make a reservation?

You can check the features of our apartments and townhouses and booking periods depending on the (high or low) season on our website.

After selecting the type of apartment or townhouse, you can send us a contact form to request your reservation. We will answer your request informing you of the availability and the detailed conditions of booking.

Once confirmed, the customer communicate via electronic mail payment completion signal indicating full name of the person making the reservation ID number and the same telephone number, we need to attach data the document book.

When the entry is made in the current account indicated, we will send the confirmation, as received on the account in a period not exceeding 72 hours. If after this period has not received any notice, it should contact as soon as possible by phone (+34 629 333414) or email (direccion@zaharaplaya.com).

Upon first payment at the same time declares that he has read and understood the General Conditions of Rental and accept them.

How the cancellation policy work?

Cancellation of a reservation made for the high season (15/06 to 15/09)

For cancellations, connected to two months in advance, the full signal of booking will be refunded.

For cancellations, reported one month in advance, 50% of the reservation signal is returned.

For cancellations less than one month of advance notice and not proceed to any payment of the reservation signal.

Cancellation for a reservation made for low season (15/09 to 15/06)

In low season the full amount of the booking will be returned regardless of the time of cancellation of the same

What are the rental periods in high season?

The week stay is 7 nights with inputs on days 1, 8, 16 and 24. As the total period 7 nights, departing before 11 h.

- The 1st fortnight understood from day 1 to 15, departing before 11 am .

- The 2nd fortnight beginning 16 and ends 31, departing before 11 am .

What are the rental periods in low season?

In low season rental periods are free to customer choice.

Where are the houses?

The developments are Atlanterra area about 3 km from the village of Zahara.

How do I find my home?

Please call two days before to arrange the time of arrival and formalize the meeting. On arrival, contact person stay with you at the entrance of the urbanization of its housing, to accompany you personally to the house. Since the days of arrivals generate a lot of influx of people and vehicles to the area of Zahara, it is important to know that accompanies all customers and therefore should understand that should not delay the arrival beyond 21 hours without justified cause and without warning, we intend to serve you best, and avoid long waits.

What is the time in and out of the apartment?

The time will be between 12:00 am and 21:00 pm for bookings of fortnight and 17: 00h to 21: 00h reserves for weeks and may be modified by agreement with the person responsible for welcome .

Check Out before 11:00 h hours.

If you can not occupy the property on the date set for the arrival, for any unforeseen during travel or personal reasons, and if you shorten your stay, no refund will be made.

Under what conditions and for what services the apartments are delivered?

The holiday homes are delivered in perfect conditions of cleanliness and furnishings. With all the equipment needed to enjoy your holiday.

In our apartments and townhouses will find all the necessary during your stay.

All prices include the initial cleaning before entry and provision of bed linens, bath towels and bathroom.

At the end of their stay at the property is necessary to leave the accommodation in a secluded and presentable State (refrigerator without remains of food and garbage must have been removed from the apartment.)

What services offered by developments?

All the developments have large green areas, swimming pool for adults and children, playground for the little ones and paddle courts.

Direct access to the beach from our developments and Gardens Atlanterra Beach Zahara.

How is access to swimming pools?

On his arrival at the accommodation you will be given card, as many as tenants support the housing, which will allow access to the swimming area.

Remember to ensure the safety of swimmers access to the pool enclosure is controlled. If a card loss occurs during your stay, please contact the person you received on arrival to solve the problem. All bathing area is under the supervision of lifeguards but users are reminded of the need to comply with the rules to prevent accidents.

How you access to paddle courts?

The paddle courts are free to use for guests of the holiday homes but remember that in summer due to high demand it is advisable to make a reservation for the desired time. To book you must go to the control booth access to pools and pay the amount set by the residents. All information on schedules and fares will be posted on the bulletin boards in public areas.

What responsibilities assumed by the company when hiring a property?

Is the responsibility of the company delivering the property in perfect cleaning and furniture, with all the equipment needed to enjoy your vacation. Delivery of bed linen and bath towels and bath to use during their stay. The smooth operation of appliancesand repair them in case of failure.

Should any damage occur in the home, or any malfunction during the stay shall notify, in an attempt to resolve as soon as possible, we aim to provide a service that makes your stay pleasant and comfortable.

Do not assume some responsibilities in the following cases:

Negligence or omission of services to third parties.

Failure or malfunction of swimming pools, playgrounds for children and sports facilities of any kind being the use of these strictly under the responsibility of the user. The pools are open from June 15 to September 15.

Burglaries in the accommodations.

Damage to persons or things caused by force majeure or unforeseen delays that we can not answer.

Do you admit pets?

Check with the company at the time of the reservation request.